"Best practices" provide a lists of guidelines for enterprise customers and their service providers to follow.   For every "best practice," there has been a "worst practice" in which someone suffered embarrassment, lost benefits, delays, costs or worse. 

Outsourcing involves a series of complex and interrelated processes.   For simplicity, each process relates to the others in the life cycle of the enterprises customer's sourcing strategies and contract relationships.    

Generally, "best practices" can be organized around the different phases in the outsourcing life cycle:

• assessment (and re-assessment).
• strategic planning.
• selection of service providers.
• human resource planning.
• contract development (and renegotiation).
• legal compliance.
• confidentiality and related issues.
• business process management.
• service level agreements.
• contract governance and relationship management.
• dispute resolution.

At every phase, unique legal issues can affect the success of the enterprise customer and its relationship with its outsourcing service providers.  

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